Frequently Asked Questions

Visit artdeck.no/signup, choose a unique username, enter your email, and create a password. You can also sign up with your Google account for faster registration.

No, usernames cannot be changed once created because they're used in your portfolio URL (artdeck.no/ your-username). Choose carefully during signup.

Yes! The Free plan includes 1 section, 2 entries per section, 1 image per entry, 1 social link, and 1 MB of storage. Perfect for getting started and testing ARTdeck.

Go to Dashboard → Settings → Account Settings, and click "Request Account Deletion". Your account will be scheduled for deletion after 7 days, during which you can cancel the request. See our Privacy Policy for data retention details.

Yes! You can upgrade or downgrade your plan at any time from your dashboard. Changes take effect immediately, and we'll prorate any charges.

You'll retain access to your paid plan features until the end of your billing period. After that, your account will be downgraded to the Free plan. Your portfolio and data remain safe.

We offer a 14-day money-back guarantee for all paid plans. If you're not satisfied, contact us at artdeck@bizziprops.no for a full refund within 14 days of your purchase.

We accept all major credit cards (Visa, Mastercard, American Express) through Stripe. Payments are processed securely, and we never see or store your credit card details.

Yes! Annual billing is available for all paid plans and includes a discount compared to monthly billing. Toggle between monthly and yearly on the pricing page.

Go to Dashboard → Portfolio Builder. First, create a section (e.g., "Web Design"), then add entries within that section. Each entry can have multiple images, a title, and description. See our Portfolio Builder guide for details.

Yes! Pro plan users can customize themes including colors, fonts, and layout. Go to Dashboard → Theme to make changes. All plans include a professional default theme.

We support JPG, PNG, and WebP formats. Maximum file size is 10 MB per image. Images are automatically optimized for fast loading without quality loss.

Advanced and Pro plans include analytics showing total views, unique visitors, and popular projects. Analytics are privacy-friendly and don't track individual users. See Dashboard → Analytics.

Custom domain is not supported at this time.

Common solutions: (1) Check file size (max 10 MB), (2) Ensure format is JPG/PNG/WebP, (3) Check your storage limit for your plan, (4) Try a different browser or clear cache. Still stuck? Contact support.

You've likely reached your plan's limit. Free: 1 section, Starter: 2 sections, Advanced: 3 sections, Pro: 8 sections. Upgrade your plan on the pricing page to add more content.

Email us at artdeck@bizziprops.no with details about the bug or your feature request. We're constantly improving ARTdeck based on user feedback.

Yes! All data is encrypted in transit (HTTPS) and at rest. We use Supabase (hosted in EU-West, Frankfurt) for data storage with automatic backups. See our Privacy Policy for security details.