Frequently Asked Questions

Visit artdeck.app/signup, enter your name, email and a password, or click "Continue with Google". Once you're in, you choose your username in the first step of setup.

No, usernames cannot be changed once created because they're used in your portfolio URL (artdeck.app/@your-username). Choose carefully when you set up your account.

Yes! The Free plan includes 1 section, 6 entries per section, 5 images per entry, 2 social links, and 25 MB of storage. Perfect for getting started and testing ARTdeck.

Go to Dashboard → Settings → Account Settings, and click "Request Account Deletion". Your account will be scheduled for deletion after 7 days, during which you can cancel the request. See our Privacy Policy for data retention details.

Yes, at any time from Dashboard → Subscription. Upgrades take effect straight away and are prorated. Downgrades take effect at the end of your billing period. Nothing is deleted, but content above the new plan's limits is hidden from your public portfolio.

You'll retain access to your paid plan features until the end of your billing period. After that, your account will be downgraded to the Free plan. Nothing is deleted, but content above the Free plan's limits is hidden from your public portfolio and your theme goes back to the default. Upgrade again and it all comes back.

You have a 14-day right of withdrawal. Your subscription starts right away at your request, so if you withdraw within 14 days of your first payment, you're refunded minus the cost of the days you've used. Email artdeck@bizziprops.no to withdraw.

We accept all major credit cards (Visa, Mastercard, American Express) through Stripe. Payments are processed securely, and we never see or store your credit card details.

Yes! Annual billing is available for all paid plans and includes a discount compared to monthly billing. Toggle between monthly and yearly on the pricing page.

Go to Dashboard → Builder. First, create a section (e.g., "Web Design"), then add entries within that section. Each entry can have multiple images, a title, and description. See our Portfolio Builder guide for details.

Yes, on Advanced and Pro. Advanced lets you pick one of ten preset themes. Pro lets you set your own colors and fonts. Go to Dashboard → Theme to make changes. Free and Starter use the professional default theme.

We support JPG, PNG, WebP, and GIF formats. Maximum file size is 10 MB per image. Images are scaled down to at most 2048 px and compressed to WebP so they load fast. The compression is lossy, so keep your originals.

No. Advanced and Pro plans include analytics showing how many times your pages were viewed and which sites sent visitors there, but not who your visitors are: we don't store their IP addresses or names. See Dashboard → Analytics.

Custom domain is not supported at this time.

Common solutions: (1) Check file size (max 10 MB), (2) Ensure format is JPG/PNG/WebP/GIF, (3) Check your storage limit for your plan, (4) Try a different browser or clear cache. Still stuck? Contact support.

You've likely reached your plan's limit. Free: 1 section, Starter: 2 sections, Advanced: 4 sections, Pro: 8 sections. Upgrade your plan on the pricing page to add more content.

Email us at artdeck@bizziprops.no with details about the bug or your feature request. We're constantly improving ARTdeck based on user feedback.

Yes! All data is encrypted in transit (HTTPS) and at rest. Your data is stored on Railway (hosted in Amsterdam, Netherlands — EU) with automatic backups; images are stored on Cloudflare R2. See our Privacy Policy for security details.